refund & cancellation
last updated 29 june 2026
This policy explains how cancellations and refunds work for modbot, the trading name of Brobot Technologies Limited ("we", "us", "our"), a company registered in England and Wales under company number 16902624. We are based in the UK and our service is used internationally. It sits alongside our terms, and the two should be read together.
our approach
Every new user gets a free allowance of uses with full access. That allowance is your opportunity to evaluate modbot before you pay anything. Because we provide this free evaluation, we do not generally offer refunds on payments once they have been charged. You can cancel at any time to stop future charges. Nothing in this policy affects any rights you have under consumer protection law that cannot be excluded.
the free allowance
The free allowance gives new users a set number of uses with full access, and no payment method is required for it. When it runs out, continuing requires a paid subscription: your payment method is charged when you subscribe, and the subscription renews automatically until you cancel.
how billing works
Subscriptions are billed in advance through Stripe and renew automatically until you cancel. Plans are £6.99 per month or £39.99 per year (about £3.33 a month). These are the total prices you will pay and include all applicable taxes. We only charge for the plan you selected, at the price shown, unless we have given you notice of a price change.
cancelling
You can cancel at any time by emailing support@modbot.gg from the address on the subscription. Where available, you can also cancel from within the app or through the billing portal linked in your Stripe receipts. Cancellation takes effect at the end of the period you have already paid for. You keep full access until then, and we make no further charges after that.
refunds
We do not generally offer refunds on payments that have already been charged, including for partial or unused periods. Once a subscription renews for a new period, that charge is not refundable. Cancelling stops the next charge but does not refund the current one. This does not affect any statutory rights you have that cannot be excluded by contract.
immediate access and your right to cancel
modbot is digital content not supplied on a tangible medium. When you start a paid subscription, you expressly consent to us providing the service to you immediately, without waiting for the 14-day cancellation period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to expire. You acknowledge that by giving this consent, you lose your statutory right to cancel during that 14-day period once supply of the digital content has begun. This does not affect any other statutory rights you may have, including your rights under the Consumer Rights Act 2015.
exceptions
If you were charged in error, charged twice, or hit a genuine technical fault we cannot resolve, contact us and we will put it right. This may include a refund at our discretion. Nothing in this policy removes consumer-law rights that cannot be excluded.
contact
For anything about refunds or cancellation, email support@modbot.gg.
Brobot Technologies Limited · 16902624
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